I am a strategic researcher / service  designer with a track record of identifying opportunities for new products, mapping out  services to iterating improvements  along key customer journeys, and defining the long-term vision for my value stream. I am skilled at translating individual pain points to future capabilities while outlining the potential business impact of those changes. My core strengths lie in distilling complex topics into a cohesive vision to engage and motivate multi-disciplined teams and stakeholders alike.